Shipping Policy
Shipping Information
ELEGX Shipping For Areas:
- United States
- Other Areas: Please confirm with customer service.
Kindly Note: Total Delivery Time = Production Time + Shipping Time
Processing Time: Processing times vary based on the product. Quick-ship styles can be dispatched within 24 hours, but some styles may require 1-2 working days. The estimated processing duration is indicated on the product page. Upon shipment, a shipping notification will be sent to your PayPal email, including tracking information and the expected delivery date.
Shipping Time (Except Processing Time):
- Free Shipping Time: 4-7 Business Days
- Express Shipping Time: 2-4 Business Days
- Standard Shipping Time: 3-5 Business Days
FAQs
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Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been placed successfully. However, before your order is shipped, we will try our best to help you revise your shipping address. So please make sure that your shipping address is correct and if you have any questions, please feel free to contact us. We will be very glad to help you solve the matter.
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How do I track my order?
After your order is shipped, a tracking number will appear. You can track your order on our company's website with the tracking number provided.
Please pay attention: It may take 48 to 72 hours for the tracking information to be updated and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please feel free to contact us for more information.
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I am not satisfied with the product. What can I do?
If you are not satisfied with the product you received, you should return it to us in new condition within 30 days from the delivered date, or we would refuse to accept your request.