Refund and exchange policy
Not satisfied with your products? Don’t worry! We’re here for you. Please reach out to us at support@elegx.com and let us know your problems.
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Warranty: Elegx providing warranty for all the product, offering free repair or replacement for any quality issues.
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Repair Services: Elegx offering professional repair services for product malfunctions or damages, including the replacement and repair of faulty parts.
Return & Refund
If for some reason our products can’t satisfy your needs, we’ll take it back for free charging as long as it’s unused and in new condition*.
If a product arrives broken or defective, we’ll replace a new one or provide a full refund without any charge. We accept the refund request at any time within 30 days, beginning on the day you receive the goods.
Refund Process
Step 1 Email to support@elegx.com. to require a return (including the reason for the return)
Step 2 Waiting for the return confirmation with the return address from us.
Step 3 Send the products back to our warehouse.
- Elegx will bear the shipping freight for returns that are caused by products that arrived with quality problems or are defective.
- For return & refund not caused by product problems, the freight is borne by the customer.
When will l receive my refund?
- Refunds will be refunded to the original payment account. Paypal generally 1-3 working days, and credit card generally 5-10 working days which varies from different banks. Contact your card-issuing bank for questions about when to credit your account.
- If you haven't received a credit for a return, please do the following: Contact your bank/credit card company. It may take some time for the refund to be posted to your account.
PLEASE NOTE
- We do not charge any extra fees on returns.
For return & refund not caused by product problems,you will be responsible for the cost of your return
- Items from different orders cannot be returned within the same package.
- Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us in resolving your issue.
Eligibility for Refund
- Products must be in same condition (without appearance damage) in which you received them.
- Products must be in same condition (without functional damage) in which you received them.
- Products must be in same condition (without accessories lost) in which you received them.
The following products cannot be returned for three reasons.
- The appearance of the product is damaged
- The function of the product is damaged
- The accessories are lost
- Received product more than 30 days